Order Cancellation by Customer Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever comes first. To request a cancellation, please contact us at stay18custmercare@gmail.com or through our customer support channel with your order number. Once an order has been shipped, it cannot be cancelled. In such cases, please refer to our Return & Refund Policy. Order Cancellation by  Stay18 reserves the right to cancel an order due to: Product unavailability or inventory issues Pricing or listing errors Payment verification failure Suspicious or fraudulent activity If your order is cancelled by us, any amount paid will be fully refunded to your original payment method within 5–7 business days. Refunds for Cancelled Orders Approved cancellations will be refunded after successful verification. Refund timelines may vary depending on your bank or payment provider.