Shipping policy
Company: Reverse Age Lab
Brand: Stay18
At Stay18, we are committed to delivering your favorite cosmetics and skincare products quickly, safely, and reliably. Please review our shipping policy below.
1. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In case of high demand or special promotions, processing may take longer.
2. Shipping Methods & Delivery Time
- We ship orders through trusted courier partners to ensure safe delivery.
- Estimated delivery time: 3–7 business days for most locations in India.
- Remote or rural areas may require additional delivery time.
- Tracking details will be shared via email/SMS once your order is dispatched.
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- Free shipping may be offered on orders above a certain value (as mentioned on our website).
4. International Shipping
- Currently, we ship only within India. [If you plan to ship internationally, update this section with timelines, duties, and taxes info.]
5. Order Tracking
- Once dispatched, you will receive a tracking ID and link to monitor your shipment.
- Please allow up to 24 hours for tracking information to update after dispatch.
6. Delivery Issues
- If the delivery attempt fails due to incorrect address or unavailability of the recipient, re-delivery charges may apply.
- Stay18/Reverse Age Lab is not responsible for delays caused by courier partners, natural calamities, strikes, or unforeseen events.
7. Damaged or Missing Items
- If you receive a damaged package, please take photos/videos and notify us within 48 hours of delivery.
- In case of missing items, contact our support team immediately with your order number.
8. Contact Us
- For any shipping-related questions, please reach us at:
- Reverse Age Lab (Stay18)
- support@stay18.com